Shipping of Goods
Please ensure you enter the correct delivery address for all orders whether delivered by truck, courier or post. If incorrect and returned to us as undeliverable you will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.
Your order will be delivered by either Marsh Estate, Australia Post or courier service. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to organise collection of your goods during normal business hours. Orders delivered by the Marsh Estate will be returned to our warehouse, goods despatched by Australia Post or courier will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards the goods will be returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Return of Goods
For information regarding the return of goods purchased on line, please contact our Sales Service Desk in one of the following ways:
Phone: (02) 49987587
Fax: (02) 49987884
Please have your receipt or order number available for all returns.
Even though at Marsh Estate, we take pride in the care we take with fulfilling our on line orders, sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Sales Service Desk within 48 hours of your order being signed for. Should your order contain an incorrect, damaged or faulty item, Marsh Estate will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on (02) 49987587 or by email at firstname.lastname@example.org